We would like to thank you for purchasing your new equipment from us. To better understand our customers' needs and maintain our high standards of quality and reputation, we ask that you take a little time to answer a few questions for us.

How did you first hear about Schaal Heating and Cooling?
Select One TV Newspaper Radio Yellow Pages Friend Other
Please rate your deciding factors in buying from Schaal:
	LowHigh
Reputation	1 2  3  4  5
Price	1 2  3  4  5
Salesperson	1 2  3  4  5
Brand	1 2  3  4  5
Financing	1 2  3  4  5
Rebates	1 2  3  4  5
Value	1 2  3  4  5
Expertise	1 2  3  4  5
Better Option	1 2  3  4  5
Other
Did you receive other quotes? Yes No
If yes, from whom?
Was there a difference in price? Yes No
If so, were we? Higher Lower     Difference $
Did a salesperson arrive as scheduled? Yes No
Please rate your salesperson; was he courteous and helpful in explaining your equipment and options to you?
LowHigh
1 2  3  4  5
Did the salesperson go over the following?
Hot/Cold Spots	Yes  No
Allergy Concerns/Dust	Yes  No
Excessive Utility Bill	Yes  No
New Refrigerants/AC only	Yes  No
Financing Options	Yes  No
Indoor Air Quality Concerns	Yes  No
Hybrid Heat	Yes  No
Aerosol—Duct Sealing	Yes  No
Blower Door Testing	Yes  No
Duct Cleaning	Yes  No
Home Sealing	Yes  No
Construction Defects	Yes  No
Would you like information on any of the above?
Did a installers arrive as scheduled? Yes No
Were our installers courteous and helpful, and did they clean up after themselves?  Please rate:
LowHigh
1  2  3  4  5
Are you happy with the operation of your new equipment and its appearance? Yes No
Did we make it easy to do business with us?
LowHigh
1  2  3  4  5
Has Schaal met your expectations to 100% satisfaction? Yes No
If not, please explain:
Please select what radio stations you most often listen to:
92.5 KJJY 94.9 KGGO 100.3 KMXD 104.1 KLTI 107 KKDM 1150 KWKY XM Radio Sirius Radio	93.3 KIOA 99.5 KZZQ 102.5 KSTZ 106.3 KPTL 1040 WHO 1350 KRNT 1460 KXNO Other
Please select what news broadcast stations you most prefer: WHO 13  KCCI 8  WOI  FOX
What time? 6AM  6PM  9PM  10PM
Do you use? Cable  Direct TV  Dish
Do you read the Des Moines Register? Yes No
If yes, Online Printed
Do you read:
City View   Juice   HOMESTYLE weekly Welcome Home   50's + Lifestyle
Which phone book do you use or prefer?
Select One Dex Yellow Book Christian Directory
First Name: * Address 1: City: Zip: * Cell Phone:		Last Name: * Address 2: State: Select One Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Home Phone: E-mail Address: *

Quality ~ Comfort ~ Satisfaction ~ Period.

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2701 6th Avenue,  Des Moines, Iowa  50313  ·  515-288-3631

Copyright © 1999- Schaal Heating & Cooling Inc.  All rights reserved.